Question 1

How do I request a trade quote?

Accepted Answer

Submit your plans and hardware schedule through our contact form, selecting Trade Quote Request as your area of interest, and our team will follow up with a formal quote within a few business days.

Question 2

Do you sell directly to homeowners?

Accepted Answer

We work primarily with retailers and independents on all orders. Builders, DIY enthusiasts, and home renovators are welcome to enquire through a retailer or independent stockist.

Question 3

What information do you need to prepare a quote?

Accepted Answer

Door schedules, hardware specifications, and finish preferences help us prepare an accurate quote. Architectural plans are welcome but not required to get started.

Question 4

What warranty applies to Integra hardware?

Accepted Answer

Most mechanical hardware carries a 5-year mechanical warranty and a 3-year tarnish-resistance warranty – see individual product specifications for details.

Question 5

How do I make a warranty claim?

Accepted Answer

Contact our team with your order reference and a description of the issue, and we will guide you through inspection and replacement where applicable.

Question 6

Can hardware be keyed alike across a whole project?

Accepted Answer

Our levers can be keyed alike in groups of up to 6. We do not currently offer master keying or full project keying services.

Question 7

Are your products suitable for commercial applications?

Accepted Answer

Our collections suit residential and light commercial applications.

Question 8

What are the benefits of a trade account?

Accepted Answer

Trade accounts receive dedicated account support, indicative project pricing, and priority access to new collections and finishes.

Question 9

How do I apply for a trade account?

Accepted Answer

Submit an application through the Trade page. Our team will confirm your details and set up your account, typically within a few business days.

Common Questions

Ordering

Warranty

Technical

Trade Accounts

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