Privacy Policy
Integra Door Hardware ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect through this website, how we use and protect it, and how you can access or correct it.
Information We Collect
We collect personal information you provide directly to us — such as your name, email address, phone number, and project or trade account details — when you submit an enquiry, request a trade quote, or contact our team through this website. We also collect standard technical information automatically, such as your browser type, device, and the pages you visit, to help us understand how the site is used and to keep it secure.
How We Use Your Information
We use the information you provide to respond to enquiries, process trade account applications and quote requests, and provide product and finish information relevant to your project. We do not use your information for automated decision-making that produces legal or similarly significant effects, and we will disclose it if that ever changes.
Cookies and Analytics
This site may use cookies and similar technologies to remember your preferences and understand aggregate site usage through analytics tools. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Disclosure of Information
We do not sell or rent your personal information. We may share it with trusted service providers who help us operate this website and respond to enquiries — such as hosting, email delivery, and customer relationship tools — under obligations to keep it confidential and use it only for that purpose. We may also disclose information where required or authorised by law.
Overseas Disclosure
Some of the service providers we rely on to run this website and manage enquiries may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.
Data Security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Access and Correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time using the contact details below. We will respond to reasonable requests within a reasonable timeframe.
Complaints
If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.
Contact Us
Questions or requests about this policy can be directed to info@integradh.com.au or via the details on our Contact page.